Infopaket

Organization of public services delivery

ОК.15

Обов’язкова дисципліна для ОП

Second

2023/2024

2 Semester

4

Know the theoretical and applied foundations of public policy development and analysis, incl. in the field of local self-government, the basics and technologies for making managerial decisions by bodies and officials of local self-government. Solve complex problems of local self-government system development, public administration in general, taking into account the requirements of the legislation. Know the basic principles of national security and be able to prevent and neutralize challenges and threats to the national interests of Ukraine. Identify priority areas for the implementation of e-government in the system of local self-government and the development of e-democracy. Carry out effective management of innovations, resources, risks, projects, changes, quality.

External form

Know: the basic principles of territorial organization of power in Ukraine, the basics of regulatory and legal support of public authorities; the specifics of the activity organization in the system of local self-government; conceptual provisions for public service delivery and change management. Be able to use analytical and statistical methods of information processing on social and economic development of territorial entities, Possess the skills of analysis, synthesis, processing and visualization of statistical, sociological and other data, work with the legal framework, design and presentation of data using Microsoft Office programs (Excel, Word, Power Point, etc.).

The theoretical and methodological foundations of the organization of public services delivery, the features of their implementation in the public sphere of Ukraine and in developed countries are revealed. The essence, tasks, principles and components of the state policy for the public services delivery in Ukraine are revealed. Approaches to the organization of public services delivery process are considered: service, client-oriented, reputational and criteria for assessing the quality of public services. The procedure for creating centers for administrative services provision is considered. The specificity of control in the field of public services delivery at the national, regional and local levels is revealed. The qualification requirements for employees who are involved in the process of public services delivery and the procedure for their certification are determined.

а) основна: 1. Мельник А. Ф., Монастирський Г. Л., Попович Т. М. та ін. Адміністративний менеджмент : тренінг : навч. посіб. Тернопіль : ТАЙП, 2016. 115 с. 2. Тимощук В. (заг. ред.) Адміністративні послуги для тебе : посіб. громадянину /. Київ : Видав. ФОП Москаленко О. М., 2014. 44 с. 3. Адміністративні послуги: Посібник. Швейцарсько-український проект «Підтримка децентралізації в Україні – DESPRO». К. : ТОВ «Софія-A». 2012. 104 с. 4. Тимощука В.П., Курінного О.В. (заг. ред.) Адміністративні послуги: стан і перспективи реформування. Збірник. К.: 2015. 428 с. 5. Т. В. Журавель (заг. ред.) Актуальні питання надання адміністративних послуг : зб. норм.-прав. та інформ.-аналіт. Документів. Київ : ТОВ «Ріджи», 2016. 114 с. 6. Драган І. Організація надання публічних послуг населенню органами влади: зарубіжні практики. Державне управління: удосконалення та розвиток. 2014. № 4. URL: http://www.dy.nayka.com.ua/?op=1&z=703.

Lectures, seminars, individual analytical task, independent work.

Knowledge control is carried out according to the ECTS system, including theoretical training assessment, which is 25% of the total assessment for the semester and practical training assessment, which is 75% of the overall assessment for the semester. Semester assessment: oral questioning, discussion; module test; individual analytical task; independent work. Rewriting the semester control in order to improve a grade is not allowed. Final assessment: the form of final assessment is an exam. The form of the exam is a written work. The maximum point is 40. Graduation evaluation: the final grade is defined as the sum of grades (points) for all successfully assessed learning outcomes during the semester and the grade obtained during the exam. The maximum number of points a student can receive is 100 points.

Ukrainian