Infopaket

Hotline services

ВБ 2.5.

Вибіркова дисципліна для ОП

First

2023/2024

4 Semester

4

LO 2; LO 6; LO 9; LO 11; LO 13; LO 14; LO 15; LO 17; LO 19; LO 20; LO 21; LO 24; LO 25; LO 29. The full list of Programme learning outcomes is given in the section " Programme Profile".

То know: theoretical foundations of social pedagogy. To be able to: use time rationally, clearly distribute assignments in order to get the maximum result; navigate the search engines of global computer networks, choosing terms for query formulation and search strategy; to choose information resources according to the developed or specified criteria; critically analyze the information received, highlight the most important; to correlate and systematize the acquired knowledge and practical experience in the studied discipline. To нave skills in working with scientific and methodological literature.

The purpose of the curriculum is the formation of theoretical knowledge and practical skills in the field of hotline services. In the process of studying the discipline the main theoretical and practical aspects of the hotline services are revealed. Attention is paid to the analysis of the development and methodological principles of the operation of hotlines, the specifics of counseling on the hotline, depending on the typological characteristics of subscribers. Organizational forms and types of hotline services are considered. The course consists of 3 content modules: subject, tasks, organization and principles of emergency telephone counseling; prevention of suicidal activity as the main goal of the hotline and emergency telephone counseling technology.

Crisis psychology .: Textbook / For general. ed. prof. O.V. Timchenko. H .: NUTSZU, KP "City Printing House", 2012. 383 p. [In Ukraininan]. Litvinenko L.I. Helpline: organization, content and methods of providing psychological assistance in modern domestic conditions // Psychological assistance to victims of crisis traumatic events: a manual / Z.G. Kisarchuk, Ya. M. Omelchenko, G.P. Lazos, L.I. Litvinenko ... Tsarenko L.G.; for ed. ZG Kisarchuk. Kyiv: Logos Publishing House LLC, 2015. P.108-120 [In Ukraininan]. Tokhtamysh O.M. Zatsepina I.V. Activities of hotline services during the pandemic // Bulletin of the Taras Shevchenko National University of Kyiv. Social work. 2021. 9 (1). [In Ukraininan]. Tokhtamysh O.M. Strategy of focusing on solutions in consultative social work // Bulletin of Taras Shevchenko National University of Kyiv. Social work. 2017.2 (2). P. 19-25. [In Ukraininan].

lecture, seminar, student's individual work

1. Creative and reproductive tasks for independent work - up to 5 points for each 2. Preparation of reports and abstracts - up to 10 points for each 3. Modular test - up to 15 points - final evaluation in the form of an exam - up to 40 points Based on the results of the work during the semester, the student receives a final grade on a 100-point system, which is calculated as the accumulation of grades for the module in the semester and grades for the exam. The number of points: 1-34 corresponds to the grade "unsatisfactory" with the obligatory re-study of the discipline; 35-59 corresponds to the assessment of "unsatisfactory" with the possibility of re-assembly; 60-64 corresponds to the assessment "satisfactory" ("sufficient"); 65-74 corresponds to the assessment "satisfactory"; 75 - 84 corresponds to the assessment of "good"; 85 - 90 corresponds to the assessment "good" ("very good"); 91 - 100 corresponds to the rating "excellent"

Ukrainian